FAQ

You can visit the Job & Career page and you will be directed to the Oberalp website where you can find all the open positions at both Wild Country and all the other brands owned and distributed by the Oberalp group.

We are enthusiastic and convinced about what we do for community work. You will find all the information in the CSR section of our website.

After the carrier has taken delivery we cannot change the delivery address. We can do that only after the carrier contacts us owing to an uncompleted delivery.

After the order is made, we will send you a confirmation via email. It will contain the tracking number that you can enter together with your email address on the Track My Order page so you can check the status and position of your order. If you are a registered user, you will find the entire history of your orders and their delivery statuses when you log in.

If you have problems with your account, write to us using our form on the Contact Us page.

Orders can be cancelled before the products are shipped, write to us using the form on the Contact Us page.

If you are entitled to a purchase voucher and do not see it activated in the shopping cart, try checking that the promotional code is valid and that the terms of use do not state that it cannot be used in conjunction with other ongoing promotions. If you continue to have problems, do not hesitate to contact us using our form on the Contact Us page.

You can check the details of your order in your account and in the confirmation email. If you need any other information, please contact us using our form on the Contact Us page.

You can pay for your products by credit card (Visa or MasterCard) or instant bank transfer by Klarna (only in AT, DE).

At the moment we can only issue business invoices to Italian companies. In order to receive a business invoice, you must indicate that you are a business customer and not a private customer during the purchase procedure. In this case you will be asked to enter the VAT number and you will receive the invoice as soon as the goods have been dispatched.

The payment receipt is sent via email after the goods are shipped.

We want to hear your opinions about our online website so that we can correct any errors. You can submit your opinions using our form on the Contact Us page.

If you have doubts regarding the originality of a Wild Country product or an authorised website, please send us photos and links using the form on the Contact Us page and we will follow up with the necessary checks. Remember to always check that you are purchasing Wild Country products only from Authorised Stores.

The pages on our products contain most of the technical information. In some cases, you can also find documents regarding specifications to download. If you should be interested in other characteristics, you can contact us and we will give you our utmost support.

All the information on our sizes and how to find the perfect size for you can be found on both the product page by clicking on “See Size Tables”.

Write to us directly using the form on the Contact Us page to request spare parts or accessories.

To register, go to the Sign Up page and follow the instructions provided.

By creating a profile, you will get the following benefits: • Access to all the dedicated promotions • Easy management of your orders • Quicker checkout

Access your account and click on the “Change My Address” or “Change My Data” buttons. In this way you can easily enter all the necessary changes.

At the present time, we do not offer the option to exchange products. Therefore, you have to follow the returns procedure steps in order to receive a refund. You will then have to place a new order.

After we have received the returned product in the ways and under the conditions specified on the “Returns” page, the amount paid will be credited to the original payment method within 30 days of receipt of the returned product to our warehouse.

Returned products must be in the same condition in which they were received:

• The product is in its original state and packaging.
• The product must not show any sign of use.
• The clothing products have the label attached.
• The accessories have all parts of the original packaging.
• The shoes are in the original box.

If you have not found the information you need, send us your question using the form on the Contact Us page and we will be happy to help you.

We are interested and open to working with those who share our passions and values, and who are interested in our brand. Before sending us your collaboration request, please bear in mind some simple rules that we follow in activating the collaboration process. Wild Country will only consider requests that include at least one of the following:

• Photographers and filmmakers with a marked inclination to photograph mountain landscapes, and especially people who go in for direct activity;
• Influencers and athletes active in the mountains, which share the passion for climbing.

We are happy to have the opportunity to consider collaboration for events concerning climbing. By company policy, we cannot consider events outside mountain activities.